Learns your catalog
Products, prices, departure dates, day-by-day itineraries, FAQs and booking terms — synced from your spreadsheet, booking system or website, and kept current.
New from Roamtime · AI customer service for travel businesses
The agent that knows your business.
Roamtime Agent answers your customers on Messenger, LINE, WhatsApp and more — from your own catalog, prices and policies, in their language, at any hour. When a conversation needs a person, it hands over at exactly the right moment.
- 24/7
- Answers in your customers' time zone, not your office hours
- 7+
- Languages, matched to whoever is writing
- 8
- Messaging channels served by one agent
- 0
- Invented prices — every number comes from your data
Customer
Hi! Do you have a Kyoto autumn-leaves trip in November for 2 adults? How much?
Kaede Travel
Yes! Our Kyoto & Arashiyama Autumn Leaves tour (5 days) departs on 14 and 21 November. For 2 adults it's USD 2,300 in total — USD 1,150 each, with hotels, daily breakfast and a local guide included.Full itinerary: kaedetravel.example/kyoto-autumn
Customer
Perfect. Can we book the 14th?
Kaede Travel
Wonderful — I've passed your booking to Mei on our team. She'll confirm your two seats and the deposit with you right here, shortly.
One agent, everywhere your customers write
- Messenger
- LINE
- Douyin
- 小红书 RedNote
- TikTok
- Your website
Expertise
An expert in your business — not the internet's.
It learns what you sell and how you sell it: every product, price, departure, itinerary and policy — and, with Roamtime's forecasts, when your customers should go. Then it answers the way your best agent would, and shows its work.
Never invents a fact
Every price, date and link in a reply must trace back to your data. If it can't be traced, it isn't sent — it goes to your team instead.
Keeps the whole thread
It remembers the conversation, so “how much is the second one?” simply works — and it picks up where a colleague left off, honouring anything they promised.
-
Anything in Hokkaido for a family of four in winter?
Searches your catalog by region and season, suggests three tours with their links, and asks about the children's ages.
Answered -
How much is the second one?
Works out which tour “the second one” is from earlier in the chat and quotes the exact price for the party.
Answered -
東京那天住哪間飯店？
Opens the day-by-day itinerary and names the hotel, meals and sights for that day — in Traditional Chinese.
Answered -
Is travel insurance included?
Quotes your policy with its exceptions intact, rather than a one-word yes.
Answered -
Do you run tours to Iceland?
Finds nothing — and checks with your team before telling a customer you don't sell something.
Checked with your team -
我要取消订单，退订金
Recognises a cancellation and refund, tells the customer a person is on it, and routes it to your team.
Handed to your team -
My passport was stolen and I'm stuck at the airport
Treats it as an emergency: alerts your team immediately, with no automated reply standing in the way.
Urgent alert
Languages
Fluent in your customers' languages.
It replies in the language each customer writes in and switches when they do — with prices, dates and links still coming from the same catalog, whatever the language.
-
繁體中文
您好，想在秋天去京都賞楓。
Traditional Chinese · Taiwan, Hong Kong -
简体中文
你好，想在秋天去京都赏枫。
Simplified Chinese · Mainland, Singapore, Malaysia -
English
Hi, we'd love to see Kyoto in autumn.
Worldwide -
日本語
秋に京都の紅葉を見に行きたいです。
Japanese -
Deutsch
Wir möchten Kyoto im Herbst erleben.
German -
Français
Nous rêvons de Kyoto en automne.
French -
Bahasa Melayu
Kami ingin ke Kyoto pada musim luruh.
Malay · Malaysia, Brunei, Singapore -
And more
한국어 · ไทย · Tiếng Việt · Español
Added for the markets you sell to
冲绳沖繩
Simplified and Traditional spellings find the same products, so no customer is told “we don't have that” because of how they typed it.
Handover
Knows the moment to hand over.
Autonomy where it's safe, a person where it matters. Every reply goes through the same four steps, and the conversations that need a human reach your team with the reason attached.
- 01
Reads
Understands the request, the customer's intent and the language they're writing in.
- 02
Drafts
Writes the answer from your catalog, itineraries and policies — never from guesswork.
- 03
Checks
Verifies every price, date and link against your data, and screens for topics you keep for people.
- 04
Sends or hands over
Replies instantly, or routes the conversation to the right person and lets the customer know.
Opportunities, sent to sales
When a customer is ready to buy, a person closes it — while the intent is hot.
- Ready to book
- Group & corporate enquiries
- High-value itineraries
- Custom trip requests
- Returning VIP customers
Care, never automated
After-sale and sensitive moments always go to your team, however confident the agent is.
- Cancellations & refunds
- Date changes
- Payment disputes
- Visa questions
- Complaints
- Medical & accessibility needs
- Children travelling alone
- Emergencies — silent, instant alert
- Chen Wei LINE · 2 min ago Ready to book “Can we book the 14th?” — Kyoto Autumn 5D, 2 adults
- Ana Gomez WhatsApp · 9 min ago Refund request “I need to cancel and get my deposit back.”
- Lukas Braun Messenger · 14 min ago Price last updated 52 days ago “What does the Hokkaido ski week cost in January?”
Customization
Customized to every business.
No two travel businesses sell the same way. Our forward-deployed engineers (FDEs) work alongside your team to shape the agent around how you work — and every rule stays yours to change.
How we work with you
-
Discover
An FDE sits with your team to map your products, policies and tone — and the conversations you would never hand to a machine.
-
Build
We connect your catalog, booking system and channels, and write your rules into the agent.
-
Launch and tune
It starts by drafting replies for your team to approve, then earns autonomy channel by channel as the results prove it.
What you can customize
- Knowledge
- Catalog, itineraries, price sheets, policies and FAQs — from any source you already keep.
- Voice
- Persona, tone, greetings and sign-offs, set per language.
- Handover
- Which topics, deal sizes and customers go to a person — and to whom.
- Autonomy
- Per channel: drafts only, or sends on its own above the confidence bar you set.
- Channels
- Any mix of messaging apps and your own website.
- Integrations
- CRM, booking engine, ERP or a shared spreadsheet.
- Languages
- Which ones, and how prices and dates are written in each.
Built for travel. Ready for any business that answers customers every day:
Tour operatorsHotels & ryokanDestination experiencesRetailEducationClinics
Put an expert on every conversation.
See it answer questions about your own products — we'll set up the demo on your catalog.